5 Benefits to Outsourcing Your Order Fulfilment
If you are running an online business you may be currently processing your own orders. However, as your business grows and you are selling more items, will you have the time to do this often tedious task? If your business is growing successfully and you would like to focus and dedicate your time on its continued growth, have you thought about outsourcing the order fulfilment part?
Although it can be a relatively simple task, order fulfilment can be a very lengthy process for any business and it’s a vital element to get right, as any mistakes can swiftly damage the reputation and brand of a business, which can spread through word of mouth very quickly. Here are Post and Packing’s top 5 benefits to outsourcing your order fulfilment:
1) Enhanced customer service – As an online business, you do all of your customer service online so customers do not get the personal treatment of face to face interaction, like they would do if they were in a shop. Due to this, your customer service is even more important to get right, as customers loyalty is very fickle online and they can just move on to the next online store with the click of a button. The customer journey needs to be a good one as soon as they click on your website and right through to receiving the goods. Therefore, items purchased need to be received when they say they would and delivered to the right location.
By outsourcing your orders to a reputable order fulfilment company, they will have the expertise, knowledge and staff on hand to ensure all of your orders go out in the right quantity, at the right time and delivered when you say it will be.
2) Fast and efficient – Not only does outsourcing your order fulfilment save you the hassle from doing it yourself, but it also saves you time and money. You will have more time to focus on developing your business, which is a cost saving by itself, and you will also save on overheads for staff, premises to store your stock and resources.
3) Save you hassle – Processing your orders can be a lengthy process, especially if you are a one man business or a small start-up company. Not only have you got to pick, pack and process your orders, you then need to take your parcels to the local Post Office and queue to post them. By outsourcing your order fulfilment, they can do this all under one roof and have the local Royal Mail and other couriers who pick up parcels daily from their premises.
4) Save you money – A lot of businesses think outsourcing their orders will cost them more money in the long term, but they are often wrong. Order fulfilment companies are experts in this area of business and they send out orders daily for numerous businesses that they look after. They have accounts with various different couriers and the Royal Mail. Due to the high volume of parcels they send out each day they have special reduced postage rates with these postal providers and they can often pass those discounts down to you, the customer. Therefore, not only are you saving money on the time, staff and resources saved by outsourcing your orders, but you’re also saving money on the postage rate.
5) Keep track of your inventory – Order fulfilment companies can keep track of your stock on their site at all times and keep you up to date with inventory levels, so you know when you need to re-order particular products. You will no longer have to do a manual stock take each month as they can do this for you and provide you with accurate reports to update your records and accounts.
If you are considering outsourcing your order fulfilment and would like an informal non-obligatory chat to discuss your needs, contact Post and Packing today and see how we may be able to help you and your business to grow.